Terms

1. Confirmation
After you have registered and we have received your order, the order confirmation with order details
is automatically sent to you by email.
If for some reason we are unable to send you your order, we will be in touch.

2. Age limit
Orders by those under 18 years old must be done by a guardian.

3. Several payment options
To offer you the utmost security, we have chosen the Finnish payment service Checkout.
You can pay conveniently with a credit card or directly with your online banking access codes.
If you wish to pay by invoice or hire purchase, you may safely choose between Checkout’s several options.

Delivery methods and costs Finland (incl. VAT 24%)

Option 1 Finland. Postal parcel / Matkahuolto– you can pick up the parcel at your local postal outlet, Parcel Point or Matkahuolto outlet
Free delivery with order over 100€
0-2 kg 7,80 €
> 2 kg 8,90 €

Option 2. Postal parcel to the Doorstep / Matkahuolto to the doorstep – the parcel will be delivered to your doorstep
0–2 kg 10,20 €
2-5 kg 10,70 €
> 5 kg – by priceslist
(postal fee for cash on delivery  5,00 €)

Option 3 Postal Home parcel – the Postal office contact you by phone before delivery
0-2 kg 12,70 €
2-5 kg 13,40 €
5-10 kg 14,70 €
10-15 kg 15,90 €
15-30 kg 19,60 €

Deliveries to Sweden – Parcel Connect
Free delivery with order over 120€
0-2 kg 9,40 €
2-5 kg 9,80 €
5-10 kg 12,20 €
10-15 kg 14 ,30€
15-30 kg 20,60 €

Deliveries to the Baltic countries
Free with order over 120€
0-2 kg 9,40 €
2-5 kg 9,80 €
5-10 kg 12,20 €
10-15 kg 14 ,30€
15-30 kg 20,60 €

European price list.

5. Delivery time
We offer our customers a very fast delivery directly from our own warehouse in Närpiö. Orders received before 14 noon on weekdays (Mon–Fri) are mailed within the same day. Depending on the chosen delivery method, the delivery will arrive within 1–3 weekdays. If there are any delays on our part, we will be in touch with the customer.

6. Returns
According to the distance selling provisions of the Consumer Protection Act, a consumer has the right to return the products without any particular reason within 14 days of receiving them. The returned product must be in flawless condition, unused and in the original package.

7. Complaints
Arctic-Caveman provides a full guarantee to the products. Any defective products will be replaced with new, flawless products. The guarantee is not valid if the product was broken due to an external factor or incorrect use or handling. When you wish to return a product and demand for compensation, please contact our customer support beforehand  by sending email to contact@arctic-caveman.com
Attach a carefully filled out return/complaint form. Tell us your reason for the return, so that we can improve our customer service and products.

8.Handling of personal information
We have adjusted our operations to comply with the new General Data Protection Regulation (GDPR) 25 May 2018.
Customers’ information will not be disclosed to third parties. The information is only stored in the Napra-Rehab customer service system, and the register is only intended for Arctic-Caveman’s customer management. The information is never disclosed to third parties, and it can only be accessed by Arctic-Caveman’s staff and authorized system administrators.
The customer register is confidential; the information will not be disclosed to third parties. Customers may choose whether to receive our newsletter.
The customers’ bank or credit card information will not be disclosed to Arctic-Caveman’s staff. All information transfers are conducted through protected, secure connections.
Information in the register:
• Customer’s name
• Customer’s contact information (possible workplace, work or home address, phone number, fax, email)
• Approval of newsletter subscription
• Purchase history
• Purchased products
• Order date
• Payment method
• Order history